FREQUENTLY ASKED QUESTIONS
When you order your design, depending on how complex the design is it takes 1-3 days for the artist to hand draw your design. This is not AI our artists are real people. Then the order is sent to the printer. They take 2-9 days (usually 2 days) then ship out to you. Shipping times vary with the printer. We only use high quality products, so we use more than one printer to bring you the best price.
We understand that sometimes it is difficult to upload photos. We can help you with this.
For trouble uploading images/photos — purchase your item, and email us the photos along with your order number and item number. All orders are held until support releases the order to the printer, so you don’t have to worry about not getting your photo attached with your order.
If you are buying multiple items with multiple designs, please use separate add-on’s for each item. We ask that you let us help you with multiple item orders, so we get it right the first time!
For multiple items with the same design, for example, matching t-shirts different sizes, or matching shower curtain with bath mat and towels, contact us for adjusted pricing. You only need to pay for the design photo crop creation once. We will keep your design on file for future orders.
For multi design orders, please be specific, use the item # and name your photo used for each design.
In your email please include your phone number in case we have questions, so we can process your order quickly. If it is late at night (support stays up late) we will text you first to avoid waking you up.